Customer Service Philosophy:
communication without distance, service without end.
Customer Service Standards:
Communicate attentively, listen attentively, pass on the smiles, offer help. solve problems.
· Provide pre-sale, in-sale and after-sale product consultation and problem solving.
· Provide product use training services.
· Provide customized product solutions according to user needs.
· Provide follow-up free product upgrades.
· 7*24 hours network security and customer data security guarantee.
· 12*5 hours hotline consultation and online customer service.
· Quick response to ensure system stability.
· Sign a confidentiality agreement according to the customer's wishes to ensure the safety of customer data from a legal effect.
· Special return visit and complaint handling team are set up to ensure service quality.
· Professional one-to-one customer service.